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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents your opinion.
Quality
Customer service
Price
Features
Others
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate our service/product based on your level of satisfaction.
3
What bothers you the most about our service/product?
Please provide your feedback or complaint in the text box below.
4
How likely are you to recommend our service/product to others?
Please select one of the options to indicate your likelihood of recommendation.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What feature would you like to see improved or added?
Please provide your suggestions for improvement or addition.
6
How often do you use our service/product?
Please select the option that best describes your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
7
Are you satisfied with the customer support provided?
Please indicate your satisfaction level with our customer support.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
8
What aspect of our service/product do you value the most?
Please select the aspect that you value the most in our service/product.
Reliability
Innovation
Convenience
Quality
Others
9
How can we improve your overall experience with our service/product?
Please provide your suggestions for enhancing your experience.
10
Would you like to see more promotions or discounts offered?
Please select one of the options to indicate your preference for promotions or discounts.
Yes, more promotions
Yes, more discounts
No, current promotions are sufficient
No, prefer no promotions
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