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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose one option that best describes what you appreciate.
Quality
Customer service
Affordability
Innovation
2
Rate your overall satisfaction with our service/product
Rate our service/product from 1 to 10, with 10 being the highest satisfaction.
3
What bothers you the most about our service/product?
Describe in detail what bothers you the most.
4
What improvements would you like to see in our service/product?
Share your suggestions for improvements.
5
How likely are you to recommend our service/product to others?
Choose one option that best represents your likelihood to recommend.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
6
Rate the ease of use of our service/product
Rate the ease of use from 1 to 10, with 10 being the easiest to use.
7
What features do you find most valuable in our service/product?
Select all features that you find valuable.
User interface
Speed
Functionality
Customer support
8
How satisfied are you with the customer service provided?
Rate your satisfaction with the customer service from 1 to 10, with 10 being the highest satisfaction.
9
What can we do to better meet your needs and expectations?
Provide your suggestions on how we can better meet your needs.
10
How often do you use our service/product?
Select one option that best represents your frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
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