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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose one option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
2
Rate your satisfaction with our service/product
Rate our service/product on a scale from 1 to 10.
3
What bothers you about our service/product?
Provide details on what bothers you.
4
How likely are you to recommend our service/product to others?
Choose from the options below.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What feature would you like to see improved in our service/product?
Feel free to describe the feature you would like to see improved.
6
Rate the ease of use of our service/product
Rate the ease of use on a scale from 1 to 10.
7
Which aspect of our service/product do you find most valuable?
Select the aspect you find most valuable.
Functionality
Design
Performance
User-friendliness
8
Share any suggestions or comments you have for us
Feel free to share any suggestions or comments.
9
How satisfied are you with the customer support provided?
Choose the level of satisfaction with our customer support.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
10
Do you find our service/product value for money?
Select whether you find our service/product value for money.
Yes
No
Maybe
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