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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Please provide a brief description of what bothers you.
4
What would you like to improve about our service/product?
Please provide suggestions on how we can improve.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale of 1 to 10.
6
Which aspect of our service/product do you find most satisfying?
Please select the aspect that you find most satisfying.
Quality
Customer service
Price
Innovation
Convenience
7
How can we better meet your expectations?
Please provide suggestions on how we can better meet your expectations.
8
Rate the overall value for money of our service/product.
Please rate the overall value for money on a scale of 1 to 10.
9
In your opinion, what sets us apart from competitors?
Please provide your opinion on what makes us unique compared to competitors.
10
How responsive do you find our customer service?
Please rate the responsiveness of our customer service on a scale of 1 to 10.
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