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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Secured
Survio
1
What do you appreciate the most about our service/product?
Select the option that best represents your opinion.
Quality
Customer service
Price
Innovation
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate our service/product on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please describe the aspect that bothers you the most.
4
How likely are you to recommend our service/product to others?
Select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Please provide your suggestions for improvement.
6
How often do you use our service/product?
Select the option that best represents your usage frequency.
Daily
Weekly
Monthly
Occasionally
Rarely
7
Are there any features you would like us to add to our service/product?
Please list any specific features you would like to see added.
8
How do you usually contact our customer service?
Select the option that best describes your preferred method of contact.
Phone
Email
Live Chat
In-person
Social Media
9
How satisfied are you with the response time of our customer service?
Rate the response time of our customer service based on your experience.
10
Would you say our service/product has met your expectations?
Select the option that best reflects your satisfaction with meeting your expectations.
Exceeds expectations
Meets expectations
Below expectations
Submit