.
The relevance of Click-and-Collect with Try-On in the Austrian e-commerce market
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
Start
Secured
Survio
What is your average monthly household income?
Choose one answer
0-€1000
€1,000 - €2,499
€2,500 - €4,999
€5,000 or more
Continue
Have you ever used the Click-and-Collect service?
Choose one answer
Yes
No
Continue
If yes, how satisfied were you with the Click-and-Collect service?
Choose one answer
Dissatisfied
Neutral
Satisfied
Very satisfied
Difficult to answer (or there is no answer to the question)
Continue
What do you dislike about Click-and-Collect delivery?
Share your opinion
Continue
What do you dislike about home delivery services?
Select all that apply
Parcel does not arrive (including lost parcels)
Inability to set a delivery date
Inability to try on
Presence of defects during delivery
Difficulty in returning parcels (sometimes return may be subject to a fee)
Delays in delivery
Leaving parcels unattended
Long wait for parcels at home
Other
Submit