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Makeup
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Makeup
1
What your name? Grade?
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1. How would you rate the service you received from the seller in the makeup store?
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Excellent, the seller was very kind and attentive at all times.
Good, although there were moments when they seemed a bit busy.
Average, I didn't feel very attended to during my visit.
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2. How easy was it for you to find the product you were looking for in the store?
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Very easy, the products were well organized and visible.
Somewhat complicated, I had to search a bit before finding it.
Very difficult, I didn't know where things were and it took me a long time to find them.
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3. Are you satisfied with the variety of products offered by this makeup store?
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Very satisfied, there is a wide range of options to choose from.
Satisfied, although I would like to see some additional brands.
Unsatisfied, I feel that there are few options available.
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4. How would you rate the quality of the "Color Paradise" palette that you purchased?
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Excellent, the colors are vibrant and of great quality.
Good, although some shadows don't apply as well as I expected.
Average, it didn't meet my expectations in terms of quality.
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5. How effective do you consider the solution offered by the seller when you reported the issue with your damaged palette?
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Very effective, they resolved my problem quickly and without complications.
Somewhat effective, although I would have liked more options to resolve it. areas where it could improve.
Not effective, I didn't feel that my situation was adequately addresses
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6 Did you feel heard and understood by the seller when communicating your problem with the product?
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Yes, definitely; the seller showed genuine interest in helping me.
More or less; I understood their effort but didn't feel a total connection.
No, not at all; I didn't feel they paid attention to my concerns.
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7. Would you recommend this store to your friends or family based on your experience?
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Definitely yes; I am very happy with my purchase and the service received.
Maybe; I have some reservations but could consider recommending it
No; I don't think they would have a good experience to share.
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8. How would you rate the product exchange process after reporting the damage?
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Very simple; it was a quick process without additional complications.
Somewhat complicated; there were some steps that made me doubt a bit.
Very complicated; I felt there were too many obstacles to make the exchange.
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9. Would you like to see more promotions or special discounts in this store for future purchases?
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Yes, definitely; that would make my purchases even more attractive.
Maybe; if there are good offers I might be more interested in buying.
No, it's fine as it is; I prefer to pay full price for quality products.
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10. Overall, how would you rate your shopping experience in this makeup store?
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Excellent; it exceeded my expectations in every aspect.
Good; although there were some details to improve, I left with a good impression.
Average; it wasn't what I expected and there are areas where it could improve.
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