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Rating of Service Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Secured
1

How would you rate the service provided by the Sales Organisation?

Please select the option that best reflects your experience.
2

How would you rate the service provided by colleagues from other departments (supplychain, customer support etc.)?

Please rate their service on a scale of 0 to 10.
3

Which department do you interact with the most?

Choose the department you mostly communicate with.
4

Are you satisfied with the overall service provided by the Sales Organisation and colleagues from other departments?

Please share your feedback in the text box.
5

How likely are you to recommend the services of the Sales Organisation and colleagues to others?

Choose a rating that indicates your likelihood to recommend.
6

In which areas do you think the Sales Organisation can improve?

Please provide your suggestions for improvements.
7

Which department do you believe excels in customer service?

Select the department that you think provides the best customer service.
8

Do you feel valued as a customer by the Sales Organisation and colleagues from other departments?

Share your thoughts on how valued you feel as a customer.
9

How responsive are the Sales Organisation and colleagues from other departments to your queries?

Rate their responsiveness on a scale of 0 to 10.
10

Would you like to highlight any specific positive experiences with the Sales Organisation or colleagues from other departments?

Feel free to share any positive experiences or feedback.