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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select what you appreciate the most.
Quality
Customer service
Price
Convenience
Innovation
2
Please rate our service/product overall.
Please rate on a scale of 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you about our service/product?
Please describe the main issue that bothers you the most.
4
What would you like to improve in our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to others?
Please select your likelihood of recommending our service/product.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
How responsive do you find our customer service?
Please rate on a scale of 1 to 5, where 1 is not responsive at all and 5 is very responsive.
7
In which aspect can we improve our customer service?
Please specify the aspect you think needs improvement in our customer service.
8
Do you find our pricing competitive compared to similar products/services?
Please provide your opinion on the competitiveness of our pricing.
Yes, very competitive
Yes, somewhat competitive
No, not competitive
9
Are there any specific features you would like to see added to our service/product?
Please specify any additional features you would like to see.
10
How satisfied are you with the delivery time of our product/service?
Please rate on a scale of 1 to 5, where 1 is very dissatisfied and 5 is very satisfied.
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