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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer Service
Price
Innovation
Other
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10, with 1 being the least satisfied and 10 being the most satisfied.
3
What bothers you the most about our service/product?
Please provide details on what bothers you the most.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvements.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale of 1 to 10, with 1 being the least likely and 10 being the most likely.
6
Which of the following features do you find most valuable?
Please select the feature that you find most valuable.
Ease of Use
Performance
Design
Compatibility
Other
7
Are there any specific areas where we are falling short?
Please provide details on any specific areas where you think we are falling short.
8
How responsive do you find our customer service?
Please rate our customer service responsiveness on a scale of 1 to 10, with 1 being the least responsive and 10 being the most responsive.
9
Which aspect of our service/product would you like to see improved immediately?
Please provide details on the aspect you think should be improved immediately.
10
How often do you use our service/product?
Please select the option that best describes how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
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