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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What do you appreciate the most about our service/product?

Please select the option that best describes what you appreciate.
2

How satisfied are you with our service/product?

Please rate your satisfaction on a scale of 1 to 10, with 1 being the least satisfied and 10 being the most satisfied.
3

What bothers you the most about our service/product?

Please provide details on what bothers you the most.
4

What improvements would you like to see in our service/product?

Please provide your suggestions for improvements.
5

How likely are you to recommend our service/product to others?

Please rate your likelihood on a scale of 1 to 10, with 1 being the least likely and 10 being the most likely.
6

Which of the following features do you find most valuable?

Please select the feature that you find most valuable.
7

Are there any specific areas where we are falling short?

Please provide details on any specific areas where you think we are falling short.
8

How responsive do you find our customer service?

Please rate our customer service responsiveness on a scale of 1 to 10, with 1 being the least responsive and 10 being the most responsive.
9

Which aspect of our service/product would you like to see improved immediately?

Please provide details on the aspect you think should be improved immediately.
10

How often do you use our service/product?

Please select the option that best describes how often you use our service/product.