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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What aspect of our service/product do you appreciate the most?
Please select the option that best represents your appreciation.
Quality
Customer service
Price
Convenience
Innovation
2
On a scale of 1 to 10, how satisfied are you with our service/product overall?
Please rate our service/product on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please describe the main issue that bothers you the most.
4
How likely are you to recommend our service/product to others?
Please select your likelihood of recommending us to others.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
5
What feature would you like to see improved in our service/product?
Please provide a brief description of the feature you would like to see improved.
6
How would you rate the ease of use of our service/product?
Please rate the ease of use of our service/product on a scale from 1 to 5, where 1 is very difficult and 5 is very easy.
1
2
3
4
5
7
Do you think our service/product meets your expectations?
Please select whether you believe our service/product meets your expectations.
Yes
No
Partially
8
What is the primary reason you chose our service/product?
Please select the primary reason for choosing our service/product.
Recommendation
Price
Features
Brand reputation
Convenience
9
Would you consider purchasing from us again in the future?
Please select whether you would consider purchasing from us again in the future.
Definitely
Probably
Not sure
Probably not
Definitely not
10
Is there anything else you would like to share with us regarding your experience with our service/product?
Please feel free to provide any additional feedback about your experience.
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