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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Choose the option that best represents what you appreciate the most.
Quality
Customer service
Price
Innovation
2
How would you rate our service/product overall?
Rate the overall service/product with a star rating from 1 to 10.
3
What bothers you the most about our service/product?
Please provide details about what bothers you the most about our service/product.
4
What feature would you like to see improved?
Please describe the feature you would like to see improved in our service/product.
5
How likely are you to recommend us to a friend or colleague?
Choose one option that best represents how likely you are to recommend us to others.
Very likely
Likely
Unlikely
Very unlikely
6
Rate the effectiveness of our customer support team.
Rate the effectiveness of our customer support team with a star rating from 1 to 10.
7
What additional services would you like to see offered?
Please specify any additional services you would like to see offered by us.
8
How satisfied are you with the delivery times?
Choose one option that best represents your satisfaction level with the delivery times.
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
9
Rate the usability of our website/mobile app.
Rate the usability of our website/mobile app with a star rating from 1 to 10.
10
What improvements would you suggest for our customer communication?
Please provide any suggestions you have for improving our customer communication.
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