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Study of retail loans at Union Bank of India
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How satisfied are you with the retail loan products offered by Union Bank of India?
Please rate your satisfaction on a scale of 1 to 5.
2
Which of the following types of retail loans have you availed from Union Bank of India?
Please select all that apply.
Home loans
Car loans
Personal loans
Education loans
Others
3
What factors influenced your decision to choose Union Bank of India for a retail loan?
Please provide your reasons in detail.
4
How likely are you to recommend Union Bank of India's retail loan services to others?
Please rate your likelihood on a scale of 1 to 10, 1 being least likely and 10 being most likely.
5
Have you faced any challenges or issues while availing a retail loan from Union Bank of India?
Please share your experiences, if any.
6
How satisfied are you with the customer service provided during your retail loan application process?
Please rate your satisfaction on a scale of 1 to 5.
7
In your opinion, how competitive are Union Bank of India's interest rates for retail loans compared to other banks?
Please provide your assessment.
8
Which channel did you primarily use to apply for a retail loan at Union Bank of India?
Please select the primary channel used.
Branch
Online
Mobile App
Others
9
Would you consider availing another retail loan from Union Bank of India in the future?
Please indicate your likelihood.
Yes
No
Maybe
10
Overall, how would you rate your experience with Union Bank of India's retail loan services?
Please rate your experience on a scale of 1 to 5.
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