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RAVE ADOPTERS: BUSINESS

Hej, skulle du kunna få ta några minuter av din tid för att fylla i följande enkät.

Säkrad
1

What is the nature of your business?

Restautant/bar/hospitality/beauty/travel/drycleaning etc
2

What are your main channels to acquire new customers?

Most important first.
3

What are your biggest challenges to acquire new customers?

For example cost, time, knowlege, contact etc.
4

How does your customers find you?

Please add all relevant channels. For example through media, recommendations, advertisning, walk by
5

If faced with a period of low bookings what do you do to handle it?

Specify activities, promotions etc.
6

How do your stay in touch with or reach excisting customers?

List your activities and estimated impact
7

How do you get your customers to come back? Do you activley work on their return?

8

How valubale is a recommendation to your company?

9

What is the average consumption per customer?

10

Do you take part in any referal or affiliate collaborations?

Kickbacks to a company/organization/person for bookings or on consumtion?
11

If applicable how does those kickback models work?

How much do you pay per booking/consumtion? Are there any other fees?
12

Do you gather feedback fom your customers?

If so, how?
13

Is there anyting that you feel your strugguling with around customer acqusition and retension?

If so do you have a solution in mind?
14

What booking systems do you use today?

Where can you book your services?
15

How does your customers prefer to contact you?

Please list in order. For example Telephone, e-mail, Social Media, Website, External bookingsystem etc.
16

How do you pay for your booking system?

Monthly fee, kickaback on consumtion, kickback on booking, other
17

How much is a new paying customer worth for you if you were to pay for them?

18

What is the most effective way for you to acquire new customers?

19

What activities do you do to acquire new clients?

Such as advertising, collaborations, news letters, texts
20

How much would you estimate is costs you to acquire a new client?

21

How much would you estimate is costs you to retain a customer?

22

How much hard data and insight do you have about you customers?

Please specify
23

Do you work activley with customer insight?

If so, how?
24

What is the most trubbeling for you when working with client acqusition and retension?

For example cost, know how, time etc Please decribe why.
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