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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best represents your opinion.
Quality
Customer service
Price
Innovation
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level on a scale from 1 (unsatisfied) to 10 (highly satisfied).
3
What bothers you the most about our service/product?
Please describe the main issue that bothers you.
4
Which aspect of our service/product would you like to improve the most?
Please provide your suggestion for improvement.
5
How likely are you to recommend our service/product to others?
Please select the option that best represents your likelihood to recommend.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
6
Are there any additional features you would like to see in our service/product?
Please provide details of any additional features you would like to see.
7
How often do you use our service/product?
Please select the option that best represents your frequency of use.
Daily
Weekly
Monthly
Occasionally
Rarely
8
What is your preferred method of communication for receiving updates or offers?
Please select your preferred method of communication.
Email
SMS
Phone call
Social media
In-person
9
How satisfied are you with the delivery time of our service/product?
Please rate your satisfaction level with the delivery time.
10
Would you like to participate in future product/service improvement surveys?
Please select your preference for participating in future surveys.
Yes, I would like to participate
No, thank you
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