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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate the most.
Quality
Customer service
Price competitiveness
Innovation
2
On a scale of 1-10, how bothered are you by any aspect of our service/product?
Rate your level of bother on a scale of 1 to 10, with 1 being not bothered at all and 10 being extremely bothered.
3
What would you like us to improve about our service/product?
Please provide your feedback on what areas need improvement.
4
How likely are you to recommend our service/product to a friend or colleague?
Select the option that best represents your likelihood to recommend our service/product.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
Which feature of our service/product do you find most useful?
Please select the feature that you find the most useful.
Ease of use
Functionality
Aesthetics
Reliability
6
How often do you use our service/product?
Indicate the frequency of your usage of our service/product.
Daily
Weekly
Monthly
Occasionally
7
What channels do you prefer for contacting customer support?
Select the channels that you prefer for reaching out to customer support.
Phone
Email
Live Chat
Social Media
8
How satisfied are you with the response time of our customer support?
Rate your satisfaction with the response time of our customer support.
9
What would make you more likely to continue using our service/product?
Please provide your suggestions on what would enhance your likelihood of continued usage.
10
Are there any additional comments or feedback you would like to share?
Feel free to add any extra comments or feedback you have for us.
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