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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
How would you rate your overall satisfaction?
Please rate your overall satisfaction on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please briefly describe what bothers you the most.
4
Which aspect would you like to see improved the most?
Please select the aspect you would like to see improved the most.
Quality
Customer service
Price
Innovation
Convenience
5
How likely are you to recommend our service/product to others?
Please rate your likelihood to recommend on a scale of 1 to 10.
6
What features do you find the most useful?
Please select the features you find the most useful.
Feature 1
Feature 2
Feature 3
Feature 4
Feature 5
7
What improvements would you suggest for our service/product?
Please provide your suggestions for improvements.
8
How satisfied are you with our customer support?
Please rate your satisfaction with our customer support on a scale of 1 to 10.
9
What additional services would you like to see offered?
Please suggest any additional services you would like to see offered.
10
Which communication channels do you prefer for updates and promotions?
Please select the communication channels you prefer for updates and promotions.
Email
Social Media
Text Messages
Phone Calls
In-person
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