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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best represents your opinion.
Quality
Customer service
Price
Innovation
Convenience
Answer
Answer
Answer
Answer
Answer
2
How do you rate our service/product overall?
Please rate from 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you about our service/product?
Please provide your feedback in the text box below.
4
Which aspect would you like to see improved the most?
Please provide your opinion in the text box below.
5
How likely are you to recommend our service/product to others?
Please select one option that best represents your likelihood.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
6
What features do you think we should add to our service/product?
Please provide your suggestions in the text box below.
7
Are there any specific issues you have faced with our service/product recently?
Please explain in the text box below.
8
How satisfied are you with the response time of our customer service?
Please rate from 1 to 10, where 1 is the lowest and 10 is the highest.
9
Which of the following would make you more satisfied with our service/product?
Please select all that apply.
Faster delivery
More customization options
Improved packaging
Better communication
10
Do you have any other comments or suggestions for us?
Please share your thoughts in the text box below.
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