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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate
Quality
Customer service
Price competitiveness
Innovation
Convenience
2
How would you rate our service/product overall?
Please rate on a scale of 1 to 10, with 1 being the lowest and 10 being the highest
3
What bothers you about our service/product?
Please provide your feedback or concerns
4
How likely are you to recommend our service/product to others?
Please select one option that best describes your likelihood to recommend
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What features would you like to see improved or added to our service/product?
Please list any specific features or improvements you would like to suggest
6
How satisfied are you with the customer service provided?
Please rate on a scale of 1 to 10, with 1 being the lowest and 10 being the highest
7
What is the primary reason you chose our service/product?
Please select one option that best describes your primary reason for choosing us
Recommendation
Price
Quality
Brand reputation
Convenience
8
In which areas do you think we can improve our service/product?
Please provide feedback on areas that you think need improvement
9
How often do you use our service/product?
Please select one option that best describes your frequency of use
Daily
Weekly
Monthly
Occasionally
Rarely
10
Would you like to participate in future surveys to help improve our service/product?
Please select one option that best describes your willingness to participate in future surveys
Yes
No
Maybe
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