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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best reflects your appreciation.
Quality
Customer service
Price
Variety of products/services
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction level (1 being the lowest and 10 being the highest).
3
What bothers you about our service/product?
Please describe the issue that bothers you the most.
4
How likely are you to recommend our service/product to others?
Indicate your likelihood to recommend on a scale from 1 to 5.
1
2
3
4
5
5
What improvements would you like to see in our service/product?
Please provide your suggestions for improvement.
6
Which aspect of our service/product do you find most valuable?
Select the aspect that you find most valuable.
Convenience
Quality
Innovation
Customer service
7
How often do you use our service/product?
Indicate the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
8
Would you like to see more options in our product/service range?
Share your preference regarding product/service range.
Yes
No
Maybe
9
What is the main reason you chose our service/product?
Briefly explain the primary reason for choosing our service/product.
10
How satisfied are you with the response time of our customer service?
Rate your satisfaction level with the response time.
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