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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents your opinion.
Quality
Customer service
Price
Innovativeness
2
How would you rate our service/product overall?
Please rate our service/product on a scale from 1 to 10.
3
What bothers you about our service/product?
Please provide details about the aspects that bother you.
4
What improvements would you like to see in our service/product?
Please share any suggestions or improvements you would like us to consider.
5
How likely are you to recommend our service/product to others?
Please select a rating that indicates your likelihood to recommend.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
6
How satisfied are you with the delivery time of our service/product?
Please select the option that best describes your satisfaction level.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
7
Are there any features you wish our service/product had?
Please provide details about any specific features you would like to have.
8
How well did our service/product meet your expectations?
Please select the option that best reflects how well our service/product met your expectations.
Exceeded expectations
Met expectations
Below expectations
9
What is the primary reason you chose our service/product?
Please select the main reason you chose our service/product.
Recommendation
Price
Quality
Brand reputation
10
Would you like to provide any additional comments or feedback?
Please feel free to share any additional comments or feedback.
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