.
Observation Survey on External Clients of the Municipality
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
Start
Secured
Survio
Create a survey
1
How would you rate the overall satisfaction with the services provided by the municipality?
Please select one option that best represents your opinion.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
2
How likely are you to recommend the municipality's services to others?
Please rate on a scale of 1 to 10, where 1 is not likely at all and 10 is extremely likely.
3
What is your primary reason for interacting with the municipality?
Please provide a brief explanation.
4
How do you usually communicate with the municipality for inquiries or feedback?
Please select all that apply.
Phone
Email
In-person
Online Form
Other
5
Which department or service of the municipality do you most frequently interact with?
Please select one option that applies to you.
Public Works
Social Services
Permits and Licensing
Parks and Recreation
Other
6
How often do you utilize online services provided by the municipality?
Please select one option that best describes your frequency.
Daily
Weekly
Monthly
Rarely
Never
7
Have you faced any challenges or difficulties while interacting with the municipality?
Please select all that apply.
Long Waiting Times
Complex Processes
Inadequate Information
Poor Customer Service
No Challenges Faced
8
How well do you think the municipality addresses the needs and concerns of the community?
Please select one option that best reflects your opinion.
Very Well
Well
Neutral
Poorly
Very Poorly
9
Would you be interested in participating in future surveys to improve municipal services?
Please select one option that best represents your interest.
Definitely Yes
Probably Yes
Not Sure
Probably No
Definitely No
10
Is there any specific feedback or suggestion you would like to share with the municipality?
Please feel free to express your thoughts.
Submit
Create a survey