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Klanttevredenheidsonderzoek
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Guest Satisfaction
1
How would you rate your overall experience with us?
Select one or more answers
Excellent
Good
Fair
Poor
Other (please specify)
2
How satisfied were you with the quality of service you received?
Select one or more answers
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
3
How friendly and helpful was the staff during your visit?
Select one or more answers
Very Friendly and Helpful
Friendly and Helpful
Neutral
Unfriendly and Unhelpful
Very Unfriendly and Unhelpful
4
Was the location/venue easy to find and access?
Select one or more answers
Yes, very easy
Neutral
Difficult
5
How would you rate the cleanliness and comfort of the facilities?
Select one answer
Excellent
Good
Average
Below Average
Poor
6
Did our offerings meet your expectations?
Select one or more answers
Exceeded expectations
Met expectations
Below expectations
Did not meet expectations
7
How likely are you to recommend us to a friend or colleague?
Select one or more answers
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
8
How likely are you to return to our venue or service in the future?
Select one or more answers
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
9
What could we do to improve your guest experience in the future?
(Open-ended response)
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