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Customer Relationship Management Practices in Banking Sector in India Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How satisfied are you with the customer service provided by banks in India?
Please rate your satisfaction on a scale from 1 to 5
2
Which of the following CRM tools do you think are most effective in the banking sector?
Choose all that apply
Customer Segmentation
Data Analytics
Feedback Management
3
What improvements would you suggest to enhance customer relationships in the banking sector?
Please provide your suggestions in the text box below
4
How likely are you to recommend your current bank to others?
Please rate your likelihood on a scale from 1 to 10
5
How often do you interact with your bank's customer service department?
Choose one of the options below
Daily
Weekly
Monthly
Rarely
6
In your opinion, what role does technology play in improving customer relationships in the banking sector?
Please select the most appropriate option
Critical
Important
Moderate
Negligible
7
Have you ever faced any issues with the customer service provided by banks in India? If yes, please explain.
Please provide details in the text box below
8
How knowledgeable do you find the bank staff regarding their products and services?
Please rate their knowledge on a scale from 1 to 5
9
Do you feel that banks in India prioritize customer feedback when making business decisions?
Please choose one of the options
Yes
No
Not sure
10
How would you rate the overall banking experience in India in terms of customer service?
Please rate your experience on a scale from 1 to 10
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