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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Choose one option that best represents your opinion.
Quality
Price
Customer Service
Convenience
2
How would you rate your overall satisfaction with our service/product?
Rate from 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you the most about our service/product?
Please provide a brief description of the issue.
4
What would you like to improve about our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to a friend or colleague?
Choose one option that best represents your likelihood to recommend.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
6
On a scale of 1 to 5, how easy was it to use our service/product?
Rate from 1 to 5, where 1 is very difficult and 5 is very easy.
7
What feature of our service/product do you find most valuable?
Please provide the feature that you find most valuable.
8
How often do you use our service/product?
Choose one option that best represents your frequency of use.
Daily
Weekly
Monthly
Yearly
Rarely
9
Are there any additional comments or feedback you would like to share?
Feel free to share any additional comments or feedback.
10
What is your age group?
Choose one option that best represents your age group.
Under 18
18-30
31-45
46-60
Over 60
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