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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Ease of use
2
How would you rate your overall satisfaction with our service/product?
Please rate from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you.
4
Which aspect would you like to see improved in our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to a friend or colleague?
Please select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
How would you rate the timeliness of our service/product delivery?
Please rate from 1 to 5, where 1 is very slow and 5 is very fast.
7
Do you find our service/product user-friendly?
Please select one option that best describes your experience.
Yes, very user-friendly
Yes, somewhat user-friendly
No, not very user-friendly
No, not at all user-friendly
8
How would you rate the effectiveness of our customer support?
Please rate from 1 to 5, where 1 is very ineffective and 5 is very effective.
9
What additional features would you like to see in our service/product?
Please provide your suggestions for additional features.
10
Overall, how satisfied are you with our service/product?
Please select one option that best describes your overall satisfaction.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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