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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
This question asks the customers to select the feature or service they appreciate the most.
Quality
Customer Service
Price
Convenience
2
How would you rate our service/product on a scale of 1 to 10?
This question asks the customers to rate our service/product on a scale from 1 (low) to 10 (high).
3
What bothers you the most about our service/product?
This question asks the customers to provide feedback on what bothers them the most.
4
How likely are you to recommend our service/product to a friend or colleague?
This question aims to gauge the customer's likelihood to recommend our service/product.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
What feature would you like to see improved in our service/product?
This question asks the customers to suggest a feature they would like to see improved.
6
How satisfied are you with the response time of our customer service?
This question aims to understand the customer's satisfaction with the response time of customer service.
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
7
Would you like to see more options/varieties in our product/service offerings?
This question asks the customers if they would like to see more options/varieties in our offerings.
Yes
No
Maybe
8
How clear and easy to understand do you find the instructions provided with our service/product?
This question aims to assess the clarity and ease of understanding of the instructions provided.
Very Clear and Easy
Clear and Easy
Neutral
Unclear and Difficult
Very Unclear and Difficult
9
Do you have any suggestions for improving the overall customer experience with our service/product?
This question allows customers to provide any additional suggestions for improving the overall experience.
10
How often do you use our service/product?
This question aims to understand the frequency of usage of our service/product by the customer.
Daily
Weekly
Monthly
Occasionally
Rarely
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