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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What do you appreciate the most about our service/product?

This question asks the customers to select the feature or service they appreciate the most.
2

How would you rate our service/product on a scale of 1 to 10?

This question asks the customers to rate our service/product on a scale from 1 (low) to 10 (high).
3

What bothers you the most about our service/product?

This question asks the customers to provide feedback on what bothers them the most.
4

How likely are you to recommend our service/product to a friend or colleague?

This question aims to gauge the customer's likelihood to recommend our service/product.
5

What feature would you like to see improved in our service/product?

This question asks the customers to suggest a feature they would like to see improved.
6

How satisfied are you with the response time of our customer service?

This question aims to understand the customer's satisfaction with the response time of customer service.
7

Would you like to see more options/varieties in our product/service offerings?

This question asks the customers if they would like to see more options/varieties in our offerings.
8

How clear and easy to understand do you find the instructions provided with our service/product?

This question aims to assess the clarity and ease of understanding of the instructions provided.
9

Do you have any suggestions for improving the overall customer experience with our service/product?

This question allows customers to provide any additional suggestions for improving the overall experience.
10

How often do you use our service/product?

This question aims to understand the frequency of usage of our service/product by the customer.