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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction with our service/product on a scale from 1 to 10.
3
What bothers you about our service/product?
Please provide details on what bothers you about our service/product.
4
What improvements would you like to see in our service/product?
Please share any specific improvements you would like to see in our service/product.
5
How likely are you to recommend our service/product to others?
Please select a rating based on how likely you are to recommend our service/product to others.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which feature of our service/product do you find most useful?
Please select the feature that you find most useful in our service/product.
User-friendly interface
Fast delivery
24/7 customer support
Customization options
Other
7
How often do you use our service/product?
Please select the frequency of your use of our service/product.
Daily
Weekly
Monthly
Occasionally
Rarely
8
In which area do you think we can improve the most?
Please select the area where you think we can improve the most.
Customer support
Product quality
Speed of service
Communication
Other
9
Do you find our service/product value for money?
Please select whether you find our service/product value for money.
Yes, definitely
Yes, to some extent
Not sure
No, not really
Not at all
10
Would you like to provide any additional comments or feedback?
Please use this space to provide any additional comments or feedback you have for us.
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