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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
How would you rate your overall satisfaction with our service/product?
Please rate your satisfaction on a scale of 1 to 10, with 1 being the lowest and 10 being the highest.
3
What bothers you the most about our service/product?
Please briefly describe what bothers you the most.
4
Which of the following aspects would you like to improve the most?
Please select the aspect you would like to see improved the most.
Delivery time
Product range
Website usability
Customer support
Returns process
5
How likely are you to recommend our service/product to a friend or colleague?
Please rate your likelihood on a scale of 1 to 10, with 1 being not likely at all and 10 being very likely.
6
What additional features would you like to see in our service/product?
Please provide your suggestions for additional features you would like to see.
7
How satisfied are you with the response time of our customer support team?
Please rate your satisfaction on a scale of 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
8
Which aspect of our service/product do you find most valuable?
Please select the aspect you find most valuable.
Reliability
Performance
User-friendliness
Customization options
Community support
9
What is the biggest challenge you face when using our service/product?
Please describe the biggest challenge you face when using our service/product.
10
How often do you use our service/product?
Please select the frequency at which you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
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