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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that best reflects your opinion.
Quality
Customer service
Price
Convenience
Others
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please describe the issue that bothers you the most.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale from 1 to 10.
6
How do you usually contact our customer service?
Please select the most frequent method of contact.
Phone
Email
Live chat
In-person
Others
7
Are you satisfied with the response time of our customer service?
Please select one option that best reflects your opinion.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
8
Have you encountered any technical issues using our service/product?
Please describe any technical issues you have encountered.
9
How often do you purchase our products/services?
Please select the frequency of your purchases.
Daily
Weekly
Monthly
Yearly
Never
10
Overall, how satisfied are you with our service/product?
Rate your overall satisfaction on a scale from 1 to 10.
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