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Customer Satisfaction Survey on 5G Technology
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our 5G service/product?
Please select the option that best describes what you appreciate.
Speed
Reliability
Coverage
Innovation
Customer Service
2
On a scale of 1 to 10, how satisfied are you with our 5G service/product overall?
Please rate your overall satisfaction with our 5G service/product from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our 5G service/product?
Please describe what bothers you the most about our 5G service/product.
4
What aspect of our 5G service/product would you like to see improved?
Please provide feedback on what specific aspect of our 5G service/product you would like to see improved.
5
How likely are you to recommend our 5G service/product to others?
Please rate how likely you are to recommend our 5G service/product to others on a scale of 1 to 10, where 1 is very unlikely and 10 is very likely.
6
Which of the following features do you find most useful in our 5G service/product?
Please select the features that you find most useful.
Low latency
High data speeds
Network slicing
Edge computing
Security features
7
How often do you experience network outages or disruptions with our 5G service?
Please select how often you experience network outages or disruptions.
Rarely
Occasionally
Frequently
Very frequently
Never
8
What device do you primarily use our 5G service on?
Please specify the device you primarily use our 5G service on.
9
How satisfied are you with the customer service provided for our 5G service?
Please rate your satisfaction with the customer service provided for our 5G service from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
10
Would you like to see more informational content about our 5G service/product?
Please indicate if you would like to see more informational content about our 5G service/product.
Yes
No
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