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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best represents your appreciation.
Quality
Customer service
Value for money
Innovation
Others
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Please provide details on what bothers you to help us improve.
4
What could we improve to better meet your needs?
Please provide suggestions for improvement.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale of 1 to 10.
6
Which feature do you find most valuable in our service/product?
Please select one option that you find most valuable.
User interface
Performance
Reliability
Functionality
Others
7
How easy was it to use our service/product?
Please rate the ease of use on a scale of 1 to 10.
8
Would you like to see any new features added to our service/product?
Please provide details on any additional features you would like.
9
How responsive was our customer service team?
Please rate the responsiveness of our customer service on a scale of 1 to 10.
10
Overall, how satisfied are you with our service/product?
Please rate your overall satisfaction on a scale of 1 to 10.
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