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Airbnb Experience Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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Airbnb Guest Experience Survey
1

Have you used Airbnb before?

Please select Yes or No
2

Why do you use Airbnb?

Select one or more answers
3

Rate your experience with Airbnb out of 10

Please provide a rating from 1 to 10
4

Where is your Airbnb preferred location?

Respond with areas around Nairobi
5

How often do you use accommodations like Airbnb for leisure or travel?

Select the frequency that best represents your travel habits
6

How often do you use accommodations like hotels for leisure or travel?

Select the frequency that best represents your travel habits
7

Would you rather use Airbnb than hotels?

Please select your preference
8

If you prefer Airbnb, why do you choose it over hotels?

Please provide your reasons (Type N/A if no reason)
9

If you prefer hotels, please provide a reason why

Please provide your reason (Type N/A if no reason)
10

Which factors influence your choice between Airbnb and hotels? (Select all that apply)

Please select all relevant factors
11

On a scale of 1 to 5, how likely are you to recommend Airbnb to a friend?

Please rate from 1 (Not likely) to 5 (Very likely)
12

What can we add or include to improve your Airbnb experience?

Please provide your suggestions
13

Overall, how satisfied are you with Airbnb?

Please rate your satisfaction level