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Airbnb Experience Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Airbnb Guest Experience Survey
1
Have you used Airbnb before?
Please select Yes or No
Yes
No
2
Why do you use Airbnb?
Select one or more answers
Leisure
Travelling
Never used it before
Other
3
Rate your experience with Airbnb out of 10
Please provide a rating from 1 to 10
4
Where is your Airbnb preferred location?
Respond with areas around Nairobi
5
How often do you use accommodations like Airbnb for leisure or travel?
Select the frequency that best represents your travel habits
Rarely
Occasionally
Frequently
Almost always
6
How often do you use accommodations like hotels for leisure or travel?
Select the frequency that best represents your travel habits
Rarely
Occasionally
Frequently
Almost always
7
Would you rather use Airbnb than hotels?
Please select your preference
Yes, I prefer Airbnb over hotels
No, I prefer hotels over Airbnb
8
If you prefer Airbnb, why do you choose it over hotels?
Please provide your reasons (Type N/A if no reason)
9
If you prefer hotels, please provide a reason why
Please provide your reason (Type N/A if no reason)
10
Which factors influence your choice between Airbnb and hotels? (Select all that apply)
Please select all relevant factors
Cost
Location
Privacy
Unique accommodations
Amenities
Reviews and ratings
Cancellation policy
11
On a scale of 1 to 5, how likely are you to recommend Airbnb to a friend?
Please rate from 1 (Not likely) to 5 (Very likely)
12
What can we add or include to improve your Airbnb experience?
Please provide your suggestions
13
Overall, how satisfied are you with Airbnb?
Please rate your satisfaction level
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