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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents your opinion.
Quality
Price
Customer service
Innovation
Convenience
2
How would you rate our service/product?
Please rate our service/product with stars from 1 to 10.
3
What bothers you about our service/product?
Please provide details about what bothers you so we can improve.
4
What suggestions do you have for improvement?
Please share any suggestions you have for improving our service/product.
5
How likely are you to recommend our service/product to others?
Please select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which of our competitors do you think provide better service/product?
Please provide the names of the competitors that you think are better.
7
What features would you like to see added to our service/product?
Please provide details about the features you would like added.
8
How often do you use our service/product?
Please select the option that best represents your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
9
Do you find our service/product easy to use?
Please select the option that best represents your opinion.
Yes
No
Neutral
10
Would you like to participate in future product/service testing?
Please select the option that best represents your interest.
Yes
No
Maybe
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