MBTA Mobile Ticketing Application
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How frequently do you use the MBTA for commuting?
Select one answer
Every day
2-3 times a week
No more than 2-3 times a month
Other
2
What ticketing options do you currently use (e.g., single-ride tickets, monthly passes)?
3
What challenges do you face when purchasing or using MBTA tickets?
Select one or more answers
Difficulty in Payment
Ticket Validation Issues
Limited Ticketing Options
Lack of Real-Time Information
Other
4
How likely are you to use a mobile ticketing application for MBTA services?
Select one answer
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
Would you prefer a digital ticketing system that allows for multiple ticket types (e.g., single ride, weekly pass)?
Select one answer
Yes, I prefer having the flexibility to choose from multiple ticket types.
No, I prefer a simple ticketing system with only one type of ticket available.
It doesn't matter to me/I'm neutral.
6
Which features would you find most useful in a mobile ticketing application for the MBTA (e.g., ticket purchase, real-time updates, digital wallet)?
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