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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
How would you rate our service/product on a scale of 1 to 10?
Rate our service/product from 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you about our service/product?
Share what bothers you about our service/product.
4
How likely are you to recommend our service/product to a friend or colleague?
Select the option that best describes your likelihood to recommend.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
5
What improvements would you like to see in our service/product?
Share the improvements you would like to see in our service/product.
6
How satisfied are you with the interactions with our customer service team?
Rate your satisfaction level from 1 to 10, where 1 is the lowest and 10 is the highest.
7
Which aspect of our service/product needs the most improvement?
Select the aspect that you think needs the most improvement.
Quality
Customer service
Price
Delivery
User experience
8
What do you like the most about our service/product?
Share what you like the most.
9
How often do you use our service/product?
Select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
10
Would you be interested in participating in future beta tests for new features?
Select your interest level in participating in future beta tests.
Very interested
Interested
Neutral
Not interested
Not at all interested
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