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Courier/Delivery Service Evaluation Survey

Hello,

Please would you take a few minutes of your time to fill in the following survey.

The information will be used as part of a market research programme to identify key growth opportunities for a new user-centred delivery service provider here in the UK.

We have heard many bad stories in the press about various companies that currently operate, but we want to hear from you! We want to know what is working for you as well as what isn't working for you personally and what changes would you like to see in this industry.

We appreciate your time in giving us feedback and remember......be honest!

Many Thanks,

Chameleon Group.

Secured
Survio
1

How often do you use courier / delivery services?

2

What is your prefered method of ordering?

3

How satisfied are you with the ordering services provided?

4

Which type of shipping do you use most often?

5

Do you agree with the Pricing for the type of shipment you prefer?

6

How would you rate the price for your prefered shipment type?

7

Please rate the following statements regarding your interaction with these types of services:

Please mark 1, as exellent and 5, as the worst
8

How would you rate the package tracking system?

9

Please select the extent in which you agree with the following statements:

10

Have you ever used a complaints department?

11

Have your complaints been resolved to your complete satisfaction?

If you have not used the complaints service, please skip this question.
12

Please rate your overall level of satisfaction with courier/delivery service:

13

Would you consider recommending a courier/delivery service?

14

What would you change to improve the services you receive?