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Welcome at Work - Krasnapolsky

It is our pleasure to welcome you to our team! 

To help you step into the guest’s perspective and experience our service through their eyes, we’re pleased to offer you a curated stay for two. 

As part of this experience, we kindly ask you to complete a short form with LQA (Leading Quality Assurance) checks. 

These checks are designed to help us evaluate our service standards and identify areas for growth. 

Enjoy your stay! We are looking forward to your invaluable feedback.

Beveiligd
Survio
Welcome @ Work
1

Please write your name and department

Welcome @ Work
2

Were you welcomed by the doorman to the hotel using the hotel name and was luggage assistance offered?

Arrival
Welcome @ Work
3

Did front office employee offer a brief orientation to the hotel by pointing out a minimum of two key hotel facilities (e.g. location of breakfast restaurant, fitness center, spa, business center, etc.)?

Arrival
Welcome @ Work
4

Did room and bathroom look clean, comfortable temperature and free of any unpleasant odor?

Room
Welcome @ Work
5

Were all light fixtures in the bathroom and bedroom working properly and were they clean and dust free?

Room
Welcome @ Work
6

Did the waiter automatically offer a minimum of two varieties of snacks? Were they fresh, good quality topped up as required?

Bar
Welcome @ Work
7

Did an employee visit the table to ascertain at any point if service was satisfactory?

Bar
Welcome @ Work
8

Did the employee offer to give a brief introduction to the concept of the restaurant?

Restaurant
Welcome @ Work
9

Did an employee visit the table to ascertain at any point if service was satisfactory?

Restaurant
Welcome @ Work
10

Did the employee offer an orientation to the breakfast and explain ordering procedure?

Breakfast
Welcome @ Work
11

Did an employee visit the table to ascertain at any point if service was satisfactory?

Breakfast
Welcome @ Work
12

Did the employee ask at any point if the guest had enjoyed their stay?

Departure
Welcome @ Work
13

Did the employee offer assistance with luggage and onward transport?

Departure
Welcome @ Work
14

Did colleagues use your name at F&B outlets or at the Front Office?

General
Welcome @ Work
15

Did any employee personalize the interaction?

General