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Quality Maturity Survey

Dear MANCO member, please take a few minutes of your time to complete the following questionnaire.

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Organization Quality Maturity Assessment 2024
1

Question 1: The CEO and other senior executives rarely discuss quality—let alone performance against quality objectives.

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2

Question 2: The company’s quality vision is either non-existent or has minimal linkage to business strategy.

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3

Managers throughout the organization either fail to consistently emphasize quality or are resistant to quality initiatives.

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4

The organization has few if any feedback loops for continuous improvement of processes.

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5

The company lacks formal mechanisms for collecting and analyzing customer feedback

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6

Metrics used for performance evaluation feature little-to-no mention of quality goals.

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7

Employees are not familiar with the company’s quality vision and values—or view them as mere slogans

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8

Training and development do not emphasize quality.

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9

New hires are not formally introduced to the organization’s quality vision and values.

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10

The organization experiences frequent setbacks of varying degrees of severity owing to inconsistent quality.

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11

The organization has a culture of learning from previous quality problems to prevent similar incidents in the future.

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12

Quality management is seamlessly cascaded through the layers of the organizational hierarchy

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13

There is no real danger for the organization regarding quality in the near future

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14

There is no real danger for the organization regarding quality in the long-term

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