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Training new event managers

This survey aims to help create a structured training manual for new event managers at SeeTickets. The goal is to gather insights into the needs and challenges faced during the onboarding process.

The information collected will be used to design a manual that effectively prepares new event managers for their roles. Completing the survey will take approximately 5  minutes, and all responses will remain anonymous.

Thank you for your contribution!

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1

How prepared did you feel after the initial training?

Use the scale from 1 (Not prepared at all) to 5 (Very well prepared)
2

Which of the following did you struggle with most during your first events?

Select one or more answers
3

The current training provided enough preparation to handle ticketing-related issues independently.

Use the scale from 1 (Strongly disagree) to 5 (Strongly agree)
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4

Which of the following should be required knowledge before working independently?

Select one or more answers
5

Please rank the importance of the following skills for a new event manager.

Use the scale from 1 (Least important) to 5 (Very important)
6

In what order do you think new event managers should learn the following topics?

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7

Which formats would help you learn best?

Select one or more answers
8

I would benefit from practicing in the system using a test event before working at a real one.

Use the scale from 1 (Strongly disagree) to 5 (Strongly agree)
9

A mobile-friendly training format (app or PDF) would help me engage more with the material.

Use the scale from 1 (Strongly disagree) to 5 (Strongly agree)
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10

What kind of information would you expect to find in a training manual?

Select one or more answers
11

How would you prefer to access a training manual?

Select one answer
12

What might make it difficult to use the manual during or before an event?

Select one or more answers
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13

How can we know a new event manager is ready to work independently?

14

Which of the following would motivate you to engage with the training material?

Select one or more answers
15

How would you prefer to give feedback on the training manual, if you were to use it?

Select one answer
16

What other training features, support, or improvements would help you feel more confident and prepared as a new event manager at SeeTickets?

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