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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select one option that best represents your opinion.
Quality
Customer service
Price
Features
Convenience
2
How would you rate your overall satisfaction with our service/product?
Rate us by selecting the number of stars.
3
What bothers you the most about our service/product?
Please describe the issue you are facing.
4
Which aspect would you like us to improve the most?
Share your suggestions for improvement.
5
How likely are you to recommend our service/product to others?
Choose one option based on your likelihood of recommendation.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
6
Are there any new features you would like to see in our service/product?
Please share your ideas for new features.
7
How often do you use our service/product?
Select the frequency of use that matches your usage pattern.
Daily
Weekly
Monthly
Rarely
Never
8
What do you think sets us apart from our competitors?
Choose the option that you believe differentiates us.
Quality
Innovation
Customer service
Price
Brand loyalty
9
Do you find our service/product user-friendly?
Share your thoughts on the user-friendliness of our service/product.
Yes
No
Somewhat
10
Would you like to share any additional feedback with us?
Feel free to provide any extra comments or suggestions.
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