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Customer Observation Survey for City Hall

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How satisfied are you with the overall service provided by the city hall?

Select one option that best reflects your satisfaction level.
2

Rate the responsiveness of the city hall staff on a scale from 1 to 10.

Rate the responsiveness of the staff by choosing a number from 1 to 10, where 10 represents the highest level of responsiveness.
3

What is your primary reason for interacting with the city hall?

Please provide a brief explanation of the main purpose of your interaction.
4

How knowledgeable do you find the city hall staff?

Select one option that best describes the level of knowledge of the staff.
5

Are the services provided by the city hall meeting your expectations?

Select one option that best represents your thoughts on the service meeting your expectations.
6

How likely are you to recommend the city hall's services to others?

Select one option indicating how likely you are to recommend the services to others.
7

Rate the cleanliness and organization of city hall facilities on a scale from 1 to 10.

Rate the cleanliness and organization of the facilities by choosing a number from 1 to 10, where 10 indicates the highest level of cleanliness and organization.
8

How satisfied are you with the efficiency of the city hall services?

Choose one option to express your satisfaction level with the efficiency of services provided.
9

What improvements would you suggest for the city hall services?

Please provide any suggestions or feedback for improving the city hall services.
10

How frequently do you interact with the city hall for services?

Select one option indicating the frequency of your interactions with the city hall.
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