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Customer Satisfaction Survey for Banks

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Secured
1

Name

Please enter your full name.
2

Mobile Number

Please provide your contact number.
3

Email

Please enter your email address.
4

Account Number

Please enter your bank account number.
5

Branch

Please mention the branch you are associated with.
6

Satisfaction with Customer Service

Rate your satisfaction with customer service.
7

Satisfaction with Online Banking

Rate your satisfaction with online banking services.
8

Satisfaction with Branch Facilities

Rate your satisfaction with the facilities available at the branch.
9

Satisfaction with Account Management

Rate your satisfaction with the account management services.
10

Satisfaction with Loan Services

Rate your satisfaction with the loan services provided.
11

Net Promoter Score

How likely are you to recommend our bank to a friend or colleague?
12

How can we improve your experience?

Please provide your suggestions on how we can enhance our service.