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Customer Satisfaction Survey for Banks
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
Name
Please enter your full name.
2
Mobile Number
Please provide your contact number.
3
Email
Please enter your email address.
4
Account Number
Please enter your bank account number.
5
Branch
Please mention the branch you are associated with.
6
Satisfaction with Customer Service
Rate your satisfaction with customer service.
7
Satisfaction with Online Banking
Rate your satisfaction with online banking services.
8
Satisfaction with Branch Facilities
Rate your satisfaction with the facilities available at the branch.
9
Satisfaction with Account Management
Rate your satisfaction with the account management services.
10
Satisfaction with Loan Services
Rate your satisfaction with the loan services provided.
11
Net Promoter Score
How likely are you to recommend our bank to a friend or colleague?
0-3 (Detractor)
4-7 (Passive)
8-10 (Promoter)
12
How can we improve your experience?
Please provide your suggestions on how we can enhance our service.
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