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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please choose the aspect you appreciate the most.
Quality
Price
Customer Service
Convenience
2
How satisfied are you with our service/product?
Please rate your satisfaction.
3
What is the main factor that bothers you about our service/product?
Please describe the main bothersome factor.
4
How likely are you to recommend our service/product to others?
Please rate your likelihood to recommend.
5
Which aspect of our service/product would you like to see improved?
Please specify the aspect you would like to see improved.
6
How would you rate the overall value for money of our service/product?
Please rate the overall value for money.
7
Which feature of our service/product do you find most beneficial?
Please select the most beneficial feature.
Functionality
Design
Performance
User-Friendliness
8
How well does our service/product meet your needs?
Please rate how well it meets your needs.
9
What improvements would you like to see in our customer service?
Please provide suggestions for improving our customer service.
10
How often do you use our service/product?
Please select the frequency of use.
Daily
Weekly
Monthly
Rarely
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