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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Others
2
How would you rate your satisfaction with our service/product on a scale of 1 to 10?
Please rate your satisfaction on a scale from 1 to 10, with 1 being the lowest and 10 being the highest.
3
What bothers you the most about our service/product?
Please provide details on what bothers you the most.
4
How likely are you to recommend our service/product to others?
Please select the option that best describes your likelihood to recommend.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
5
What improvements would you like to see in our service/product?
Please provide details on the improvements you would like to see.
6
Are there any specific features you would like us to add to our service/product?
Please provide details on the specific features you would like to see added.
7
How often do you use our service/product?
Please select the option that best describes how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
8
Do you find our service/product user-friendly?
Please select yes or no to indicate if you find our service/product user-friendly.
Yes
No
9
What do you think sets us apart from our competitors?
Please provide details on what you think sets us apart from our competitors.
10
Overall, how satisfied are you with our service/product?
Please select the option that best describes your overall satisfaction.
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
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