.

Library user satisfaction survey

Hello,

Please take a few minutes of your time to fill in the following survey.

Secured
1

How often do you visit the library?

2

How often do you use the library website?

3

Why do you primarily use the library and its services?

4

How satisfied are you with the opening hours of the library?

5

Why are you currently using the library and its services? (Please state briefly below)

6

How satisfied are you with the following library services?

7

How satisfied are you with the way the library provides its users with the following?

8

Do you have a comment or a suggestion that you think would help improve the way we offer services and cater to our customers?

9

Are you able to access the library website, browse services, check return dates and index the items you are looking for?

10

What information is the most difficult to find on our library website? (Please state briefly)

11

Does the library cater to your needs and are the materials readily available to you?

12

Does the library provide you with the opportunity to improve your information skills? (Please state briefly)

13

If you have any comments or suggestions on how we can improve our services and premises, please tell us below:

14

To what extent do you agree with the following statements regarding the library:

15

Would you like to comment on your personal experience with the library staff? (Please feel free to write your thoughts below)

16

How would you rate the overall level of service provided you by the library and it's staff?

17

Please confirm your gender:

18

Please indicate your highest level of attained education below:

19

What is your current situation in life?

20

If you have anything you would like to add or which you feel may improve the services we offer, please write a comment or suggestion below: