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Library user satisfaction survey
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Please take a few minutes of your time to fill in the following survey.
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1
How often do you visit the library?
Daily
Weekly
Every 2 weeks
Monthly
Every 3 months
Every 6 months
Less often
2
How often do you use the library website?
Daily
Weekly
Every 2 weeks
Monthly
Every 3 months
Every 6 months
Less often
3
Why do you primarily use the library and its services?
Leisure
Study, education
Work related reasons
Other (Please specify)
4
How satisfied are you with the opening hours of the library?
Very satisfied
Satisfied
Indifferent
Dissatisfied
Very dissatisfied
I don't know
5
Why are you currently using the library and its services? (Please state briefly below)
6
How satisfied are you with the following library services?
Very satisfied
Satisfied
Indifferent
Dissatisfied
Very dissatisfied
I don't know
Lending services
Copying services
Access to the internet
Library internet services
Information and research services
Cultural and educational programs
7
How satisfied are you with the way the library provides its users with the following?
Very satisfied
Satisfied
Indifferent
Dissatisfied
Very dissatisfied
I don't know
Fiction
Professional literature
Magazines
Electronic information and resources
Music, audio and video resources
8
Do you have a comment or a suggestion that you think would help improve the way we offer services and cater to our customers?
9
Are you able to access the library website, browse services, check return dates and index the items you are looking for?
Absolutely yes
Often yes
yes and no, it depends on the day
Often no
Absolutely not
I don't know
10
What information is the most difficult to find on our library website? (Please state briefly)
11
Does the library cater to your needs and are the materials readily available to you?
Absolutly yes
Often yes
Yes and no
Often no
Absolutly not
I don't know
12
Does the library provide you with the opportunity to improve your information skills? (Please state briefly)
13
If you have any comments or suggestions on how we can improve our services and premises, please tell us below:
14
To what extent do you agree with the following statements regarding the library:
I strongly agree
I agree
I am indifferent
I dissagree
I strongly dissagree
I don't know
The library staff are friendly and helpfull
The library staff are experienced and well trained to meet all my requirements
15
Would you like to comment on your personal experience with the library staff? (Please feel free to write your thoughts below)
16
How would you rate the overall level of service provided you by the library and it's staff?
Excellent
Very good
Satisfactory
Sufficient
Insufficient
I don't know
17
Please confirm your gender:
Male
Female
18
Please indicate your highest level of attained education below:
Elementary
Secondary school
College
19
What is your current situation in life?
Employed
Student
Retired
Housewife/husband, on maternity leave
Unemployed
Other (Please specify)
20
If you have anything you would like to add or which you feel may improve the services we offer, please write a comment or suggestion below:
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