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Customer Effort Score (CES) Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Survio
1
How satisfied are you with the ease of using our product/service?
Please select an option that best represents your experience.
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
2
Rate your overall experience in solving an issue with our product/service.
Please rate your experience on a scale from 1 to 10.
3
Please describe the main reason for the level of effort required to solve the issue.
Please provide a detailed response.
4
Would you recommend our product/service based on the ease of use?
Please select yes or no.
Yes
No
5
How likely are you to continue using our product/service in the future?
Please rate your likelihood on a scale from 1 to 10.
6
In which areas do you think we can improve to reduce your effort in using our product/service?
Please select all that apply.
Product features
User interface
Customer support
Onboarding process
Others
7
How often do you encounter obstacles while using our product/service?
Please select an option that best describes your experience.
Rarely
Sometimes
Frequently
Always
8
Rate the helpfulness of our customer support team in resolving your issues.
Please rate based on your experience on a scale from 1 to 10.
9
What other features would you like to see in our product/service that would make your experience easier?
Please provide any suggestions or ideas that come to mind.
10
Do you find our product/service intuitive to use?
Please select yes or no.
Yes
No
Submit
Thank you for your time and your feedback.
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