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Customer Effort Score (CES) Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How satisfied are you with the ease of using our product/service?

Please select an option that best represents your experience.
2

Rate your overall experience in solving an issue with our product/service.

Please rate your experience on a scale from 1 to 10.
3

Please describe the main reason for the level of effort required to solve the issue.

Please provide a detailed response.
4

Would you recommend our product/service based on the ease of use?

Please select yes or no.
5

How likely are you to continue using our product/service in the future?

Please rate your likelihood on a scale from 1 to 10.
6

In which areas do you think we can improve to reduce your effort in using our product/service?

Please select all that apply.
7

How often do you encounter obstacles while using our product/service?

Please select an option that best describes your experience.
8

Rate the helpfulness of our customer support team in resolving your issues.

Please rate based on your experience on a scale from 1 to 10.
9

What other features would you like to see in our product/service that would make your experience easier?

Please provide any suggestions or ideas that come to mind.
10

Do you find our product/service intuitive to use?

Please select yes or no.
Thank you for your time and your feedback.
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