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Customer Reviews and Ratings Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How often do you read customer reviews before making a purchase?
Please select one of the options below.
Always
Most of the time
Rarely
Never
2
On a scale of 1 to 10, how influential are customer ratings in your purchase decision?
Please rate the influence of customer ratings from 1 to 10, with 1 being the lowest and 10 being the highest.
3
Do you usually trust customer reviews when deciding to buy a product?
Please provide your honest opinion.
4
Have you ever changed your mind about a purchase based on customer reviews?
Please select one of the options below.
Yes
No
5
Do you leave reviews after making a purchase?
Please select one of the options below.
Yes
No
6
How likely are you to purchase a product with low ratings even if the price is very attractive?
Please select one of the options below.
Very likely
Somewhat likely
Not very likely
Not likely at all
7
What is your biggest concern when relying on customer reviews?
Please type your answer in the text box below.
8
How do you think companies should handle fake reviews?
Please provide your opinion in the text box.
9
Do you think that companies should respond to customer reviews?
Please select one of the options below.
Yes, always
Sometimes
No
10
Would you like to see more user-generated content on product pages (e.g., photos, videos, reviews)?
Please select one of the options below.
Yes
No
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