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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
2
On a scale of 1 to 10, how would you rate your overall satisfaction with our service/product?
Please rate from 1 to 10 where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please provide your feedback on what bothers you the most.
4
How likely are you to recommend our service/product to a friend or colleague?
Please select the option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What additional features would you like to see in our service/product?
Please provide your suggestions for improvements or new features.
6
How often do you use our service/product?
Please select the option that best describes your frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
7
What improvement would make you a more satisfied customer?
Please share your thoughts on what improvements would enhance your satisfaction.
8
Are there any specific issues you have faced while using our service/product?
Please describe any specific issues or problems you have encountered.
9
Which aspect of our service/product do you find most valuable?
Please select the option that best describes what you find most valuable.
Quality
Customer support
Innovation
User-friendliness
10
What is the one thing you would change about our service/product?
Please provide your suggestion for the one thing you would change.
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