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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Answer
Answer
Other (please specify)
2
How satisfied are you with our service/product?
Rate your satisfaction from 1 to 10, where 1 is extremely dissatisfied and 10 is extremely satisfied.
3
What bothers you the most about our service/product?
Describe what bothers you the most so we can improve.
4
What improvements would you like to see in our service/product?
Provide your suggestions for improvements.
5
Would you recommend our service/product to others?
Select yes or no.
Yes
No
6
How likely are you to purchase from us again?
Rate your likelihood from 1 to 10, where 1 is not likely at all and 10 is extremely likely.
7
Which aspect of our service/product needs the most improvement?
Select the aspect that needs the most improvement.
Communication
Product quality
Delivery time
Website usability
8
What features do you find most beneficial in our service/product?
Select the features you find most beneficial.
User-friendly interface
Fast delivery
Customization options
24/7 customer support
9
How would you rate the value for money of our service/product?
Rate the value for money from 1 to 10, where 1 is very poor value and 10 is excellent value.
10
What is the primary reason you chose our service/product?
Select the primary reason for choosing our service/product.
Positive reviews
Recommendation from a friend
Affordability
Unique features
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